Frequently Asked Questions
Q. Where are you located?
Our main concert hall is located at Thayer Academy Center for the Arts, on the campus at 745 Washington St., Braintree, MA (02184). The building, itself, is located on the corner of Washington St. and Central Ave., very close to both Route 3 and Route 128.
We also perform chamber and other concerts at other venues in the region. The location for each concert is included on its information & ticketing page.
Q. Which ticket price do I use?
ASO tickets are priced differently for adults, seniors, and students/young adults:
Use ADULT (full price) if you are between 22–62 years old
Use SENIOR (discounted price) if you are aged 63 or older
Use STUDENT (discounted price) if you are aged 21 or younger
Special discount offers and packages offered during the season will use discount codes. Choose your tickets, first, then apply the appropriate discount code to your cart. If you have trouble, call us at 781-331-3600; we’re here to help.
Q. What is the difference between Tutti and Symphonic Season Subscriptions and “Your Mix” Subscriptions?
Along with their savings, Tutti (Full) Season and Symphonic Season subscribers may reserve permanent seats with a grace period for guaranteed renewals each season, receive complimentary beverages at our hospitality bar, and early notice of special events.
“Your Mix” Subscribers receive a flexible 10% discount to use for 3 or more concerts that fit their schedules and our best efforts to help secure their favorite seats each season, without guarantees.
Q. If my plans change, can I return my tickets?
Tickets are transferable but non-refundable. If you can’t use your tickets or give to someone else, we invite you to donate them back to the orchestra before concert day, to resell. Call our office at 781-331-3600 no later than noon on the Friday before your concert, in order to donate back your tickets. You will receive a thank you letter, noting the value of your donation.
ASO subscribers have the benefit of making ticket exchanges whenever it’s possible.
Q. How long are your concerts? When do they end?
Our main symphonic concerts at Thayer Academy’s Center for the Arts (Braintree) last roughly 1 hour and 45 minutes, with a brief intermission. Concerts begin at 7:30 pm and are usually over by 9:15–9:20 pm.
Chamber and solo concerts generally last an hour and 15 minutes (75 minutes) to an hour and 30 minutes (90 minutes). These concerts usually include a brief intermission.
Our annual Sunset at the Abbey concert (Glastonbury Abbey, Hingham) traditionally runs from 4:30 to around 6:00 pm.
Classical Uncorked and Classical On Tap dinner concerts begin at 5:00 pm, with music program from 5:30 to 6:45 or so. We are usually finished by 7:00 pm.
Q. How much is parking? Is it close to the concert hall?
Parking is free and onsite at all our regular venues. Sometimes, a dinner venue will have nearby parking, instead, or offer valet parking (which is always optional).
Please note:Thayer Academy Center for the Arts has a fairly large parking lot, but it can become tight for our most popular concerts (Opening Night, Joyful Noise! and Season Finale: Pops!). For these concerts, you might find you need to park in another campus parking lot, or on the street (free). Parking across the street at Thayer Library is subject to the discretion of the City of Braintree. Please plan for extra time on these concert nights. If you have someone with limited mobility, you might want to come early or drop passengers at the door before parking.
If we perform in a special venue that does not have its own parking, we will include parking information on the event page on our website.
Q. When do your doors open?
Our front doors open at 6:30 pm for concerts at Thayer Academy’s Center for the Arts with a pre-concert reception in the lobby for all, from 6:30–7:30 pm. Hale Theater (the concert hall, itself) opens at about 7:00 pm.
For our Chamber Concerts, doors usually open 30 minutes before the concert is scheduled to begin. A pre-concert reception is usually provided.
Our annual Sunset at the Abbey concert (Glastonbury Abbey, Hingham) is held outdoors on the lawn. Our staff is ready for business 30–45 minutes before the concert is scheduled to begin. We do not provide a reception for this concert but you are welcome to bring a picnic!
Q. Is there food and drink available to purchase?
We are fortunate to have an absolutely top-notch wine bar available, thanks to our sponsor, Bin Ends Wine (Braintree). Wine and non-alcoholic beverages are available at the bar during pre-concert and intermission reception periods at our symphonic and chamber concerts*. (Our Masterworks After Hours concert includes a fun POST-concert reception with the musicians; the bar remains open.) There is an expected donation of $5 for wine; $3 for a non-alcoholic option.
At this time, we do not sell food. We provide some light fare during reception times as a courtesy, at no charge. (If you have a nut or food allergy, please be aware that some reception offerings might contain allergens and not be suitable for you.)
We also provide non-alcoholic punch for our guests during intermission at our symphonic concerts at Thayer Academy Center for the Arts, at no charge — it’s a tradition. Water is also available.
*Sunset at the Abbey (Glastonbury Abbey, Hingham) does not include a reception or wine bar but you are welcome to bring a picnic!
Q. Can I bring children to your regular concerts? Do you have any rules about age?
Please do bring children who are ready! A growing number of people are bringing their children and teens — which we love to hear!
We don’t have “rules” about age. Every child is different, and you know your child better than we do. We post age recommendations for concerts with special student/family offers, to help you decide. We base these recommendations on the setting and the musical program for the concert.
A few notes for parents of young children: If your children are ready to come to ASO, please bring them. We have some regular audience members who are young children, who love the music, and do a great job! However… Please know that we expect children are “ready to listen” — which means they can settle into the environment well enough not to distract other audience members. (We hold the right to relocate guests who disturb others, if necessary, although we haven’t run into that.) We don’t allow cell-phones or other kinds of screen use during concerts — it’s very distracting to others and to the musicians. If you have a child who is “borderline ready” (some days they are, some days not), we have balcony seats which are great seats you might consider. They give you a bit more space and flexibility, and a quick way out, in case your little one needs a break or you need to leave during a performance. And they’re 10% less expensive than other seating, which makes leaving early a little less painful. Don’t feel guilty staying for only the first half of a concert… it’s still a wonderful experience to share.
Our Sunset at the Abbey concert is great for kids, by the way. It’s outside with plenty of room to run around before the concert, or get a quiet walk away with a guardian if needed. And you get to bring your own picnic!
Q. Are your concerts accessible for physically disabled guests, or guests with walkers or in wheelchairs?
Hale Theater at Thayer Academy’s Center for the Arts (our main concert hall in Braintree) is fully accessible, including an elevator to the balcony level. There are dedicated wheelchair spaces and dedicated seating for people with walkers or mobility issues. (Please call to reserve these seats and spaces. They are colored yellow on our seating charts and cannot be reserved online, in order to keep them available for guests who need them.) Restrooms are also wheelchair ready. Handicapped parking is close to the door.
Our Hingham venues (Hingham House of Prayer, the lawn at Glastonbury Abbey, and (occasionally) Old Ship Church) are also handicapped accessible, with handicapped parking near the door. Tickets are general seating; handicapped seating and wheelchair space are available.
We consider accessibility when choosing our restaurant and other venues as well.
Q. I have other questions. How can I reach you?
Please call us at 781-331-3600 or email firstname.lastname@example.org.
Our regular office hours are T–F, 10:00am–1:00pm, during the performance season. If we are not there to answer your phone call, please leave a message. We return all calls, usually within 24 hours (not including weekends).
Please note that the office is closed during weekends, on Mondays, and during school vacations and holidays.